Conneqt IT (“we,” “our,” “us”) is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable Western Australian legislation, including the Freedom of Information Act 1992 (WA) where relevant.

By engaging our Managed Service Provider (MSP) services or using our website, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address.

• Account Information: Login credentials, account details, and preferences.

• Payment Information: Billing details, payment methods, and transaction history.

• IT-Related Information: IP addresses, device identifiers, network activity, and other data required for IT services.

• Sensitive Information: Only when necessary and with explicit consent (e.g., medical or educational data for specific industries).

We collect this information through direct interactions, our website, email communications, phone calls, and service delivery processes.

2. Use of Personal Information We use the collected personal information for purposes including but not limited to:

• Providing managed IT services and support.

• Responding to inquiries and delivering customer service.

• Enhancing the security and functionality of our services.

• Complying with legal and regulatory obligations.

• Marketing and promotional communications (with the option to opt out).

3. Disclosure of Personal Information We do not sell personal information. We may disclose information:

• To trusted third-party providers for service delivery (e.g., cloud hosting, cybersecurity tools).

• To comply with legal obligations, such as court orders or regulatory requirements.

• In case of business transactions, such as mergers or acquisitions, where confidentiality agreements are in place.

4. Data Security We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Data encryption and secure storage systems.

• Regular cybersecurity audits and compliance checks.

• Role-based access controls for sensitive information.

• Incident response protocols.

5. Data Retention We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer required, data is securely destroyed or de-identified.

6. Your Rights Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information.

• Request corrections to inaccurate or outdated data.

• Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the details provided below.

7. Cross-Border Data Transfers If we transfer personal information outside Australia, we ensure that the recipient complies with the Australian Privacy Principles or equivalent data protection laws.

8. Website Use and Cookies Our website may use cookies and similar technologies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings.

9. Third-Party Links Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Updates to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.